To request a refund please contact us at info@zenabuafricancoffee.shop. We have a 7-day refund window** after the item is delivered to the buyer. Please note that refunds are subject to approval.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect Label

If you received your coffee with an incorrect label please let us know at the above email address.

Coffee Non-Returnable Notice                                                                                           

Coffee is not returnable since it is a perishable item. There is no need to send coffee back through mail.

**European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zenabuafricancoffee.shop.